Join Our Team
At Laserman, we're more than just a team—we're a group of passionate, knowledgeable people who genuinely enjoy helping our customers find the right solution. Every day brings new challenges, and we thrive on problem-solving, sharing ideas, and delivering the best possible customer experience.
Our team works collaboratively from our Booragoon office, supporting one another and combining our expertise to achieve great outcomes. But the role doesn't stop at the office door. We regularly get out on the road to meet customers on-site, demonstrate the latest equipment, deliver orders, provide hands-on product training, and attend industry trade shows and expos. It's a dynamic environment that offers variety, continuous learning, and the opportunity to build genuine relationships with customers across a wide range of industries.
If you're looking for a workplace where teamwork, innovation, and exceptional customer service are valued, we'd love to hear from you.
Position Overview
The Sales & Customer Support Specialist is responsible for delivering high-quality sales and customer service while supporting the organisation’s operational functions. This role serves as a primary point of contact for customer enquiries, reseller relationships, and key accounts, ensuring a professional and efficient experience across all interactions.
In addition to general sales responsibilities, the successful candidate will take ownership of a designated product category—3D Scanning and Laser Projection—developing specialist knowledge and acting as the internal lead for product-related enquiries, demonstrations, and customer support.
Key Responsibilities
1. Sales and Customer Service
- Manage incoming phone and email enquiries in a timely and professional manner
- Act as the primary point of contact for reseller accounts, including order processing and ongoing account support
- Prepare and manage quotes and sales orders for key and large account customers
- Provide accurate product information, pricing, and tailored recommendations
- Conduct follow-up communication to support customer satisfaction and conversion
2. Order Processing and Fulfillment
- Process online orders received through the company webstore
- Accurately pick, pack, and dispatch customer orders in accordance with company procedures
- Coordinate with internal teams to ensure timely and efficient delivery of goods
3. Operational Support
- Assist with general day-to-day operational activities as required
- Maintain organised workspaces and contribute to efficient workflow processes
- Support inventory handling and basic stock-related tasks where necessary
4. Product Category Ownership
- Develop and maintain in-depth knowledge of 3D Scanning and Z-LASER / SL-LASER products
- Act as the primary internal resource for product-specific enquiries
- Deliver product demonstrations and assist customers in selecting appropriate solutions
- Stay informed on product updates, technological advancements, and market trends
Key Selection Criteria
Essential:
- Demonstrated experience in a sales and/or customer service environment
- Strong verbal and written communication skills
- Excellent organisational skills and attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Competency in basic computer systems and CAD Drawings
Desirable:
- Experience working with technical or specialised products
- Interest in or aptitude for learning about 3D scanning, Scanning software, and Laser Projection
- Experience in order fulfilment, logistics, or warehouse support functions
Personal Attributes
- Professional, reliable, and customer-focused
- Proactive approach with strong problem-solving skills
- Ability to work both independently and collaboratively within a team
- Willingness to learn and take ownership of responsibilities
Performance Measures
Success in this role will be measured by:
- Responsiveness and quality of customer service
- Accuracy and efficiency in order processing and fulfilment
- Sales performance and contribution to revenue growth
- Development and application of product expertise
- Contribution to team objectives and operational efficiency
This position offers an opportunity to contribute to a growing business while developing technical expertise within a specialised product category.
Interested? Send your resume and cover letter to: hayley@laserman.com.au